We believe in making returns and cancellations easy and stress-free.

1. Order Cancellation

Orders can be canceled before shipping by emailing cancel@shopofiles.com.

Once shipped, cancellations are not allowed. Please initiate a return instead.

2. Return Eligibility

You can return a product if:

It's unused and in original condition

It is reported for return within 7 days of delivery

3. Non-returnable Items

Innerwear, cosmetics, personalized items, or items marked as non-returnable.

4. Damaged or Wrong Products

Report damages or incorrect items within 48 hours of delivery with photos.

Email: support@shopofiles.com

5. Refund Process

Refunds are initiated once the returned product is received and inspected.

Amount will be credited to your original paymen

t method within 5–7 business days.